One Mad Cow Art
Last updated: 20 October 2026
Overview
At One Mad Cow Art, every piece of artwork is created with care and creativity. We want you to love your purchase and feel confident when shopping with us.
This policy explains how we handle returns, exchanges, damaged goods and refunds for original artwork, art prints and homewares purchased from One Mad Cow Art.
1. Change-of-Mind Returns
Please choose your artwork and products carefully before purchasing.
As many of our artworks are original, one-of-a-kind creations, we do not generally offer refunds or exchanges if you change your mind, decide an item is unsuitable or no longer wish to keep it.
This also applies to art prints, homewares, custom-made products and sale items.
We may consider exceptional circumstances on a case-by-case basis.
Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer protection laws.
2. Damaged, Faulty or Incorrect Items
We take great care when preparing and packaging orders for delivery.
If your purchase arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible.
Email: onemadcowemail@gmail.com
Please include your order number, a description of the problem and, where possible, photographs of the item and packaging.
We will review the issue and work with you to provide an appropriate solution in accordance with applicable consumer laws.
3. Original Artwork
Original One Mad Cow paintings are individual, one-of-a-kind creations.
Minor variations in colour and appearance may occur between photographs displayed online and the physical artwork due to lighting and screen settings.
These variations do not affect your statutory consumer rights, including where an artwork does not match its description or has a defect.
If an original painting arrives damaged, faulty or materially different from its description, please contact us so we can discuss an appropriate remedy.
4. Custom and Personalised Orders
Custom-made or personalised artwork is generally not eligible for change-of-mind returns once production has commenced.
However, customers retain all applicable consumer rights if a product is faulty, damaged, incorrectly supplied or does not meet applicable consumer guarantees.
5. Refunds and Consumer Guarantees
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Depending on the nature of a problem, you may be entitled to a repair, replacement, refund or other remedy.
For a major failure, customers may be entitled to choose a refund or replacement, subject to applicable law.
For a minor problem, we may be entitled to provide a repair or another appropriate remedy in accordance with the law.
These rights apply to eligible purchases, including sale items, and are not limited to a fixed 30-day period.
6. Returning an Item
Please contact us before returning an item so we can provide suitable return instructions.
Email: onemadcowemail@gmail.com
Returns may be directed to:
One Mad Cow Art
PO Box 78
Broome WA 6725
Australia
Please do not send an artwork or product back without first contacting us, unless you are exercising a legal right that does not require prior approval.
Where an item must be returned due to a fault or other failure covered by consumer guarantees, reasonable return costs will be handled in accordance with applicable law.
For any discretionary change-of-mind return we agree to accept, return postage arrangements and costs will be confirmed before the item is sent.
We recommend using tracked and appropriately insured postage when returning valuable artwork.
7. Processing Refunds
Once a refund has been agreed or is required by law, we will confirm the arrangements with you.
Refunds will be processed using an appropriate payment method, taking into account whether the original purchase was made through PayPal, direct bank transfer or cash.
Processing times may vary depending on the payment provider or financial institution.
We will not deduct fees or shipping costs from refunds where doing so would conflict with applicable consumer rights.
8. International Orders
One Mad Cow Art welcomes customers from Australia and overseas.
International customers should contact us before returning an item so that suitable shipping and return arrangements can be discussed.
Any applicable mandatory consumer protection rights will be respected.
9. Contact Us
If you have any questions or concerns about your order, please get in touch.
One Mad Cow Art
Email: onemadcowemail@gmail.com
Postal Address: PO Box 78, Broome WA 6725, Australia
We value our customers and will always aim to resolve genuine concerns fairly and promptly.